Booked an Executive Suite room to find out out there is no executive floor or lounge although it it advertised on CTrip and the hotel website. Gym facility is damaged, run-down and dangerous. Asked the hotel manager for a service recovery, but he literally said he doesnt care and I can go to another hotel if it bothers me - but no refund.
The breakfast is appalling, especially on 2 days during a convention in the hotel. It was like fighting with a hoard of starved animals every morning. Needless to say the breakfast staff were fully unprepared, 75% of the buffet was empty at all times and more smoke in the room than in a late night bar.
I live in Asia/China for over 10 years, so Im used to a lot - but this one takes the cake, especially the management
I strongly recommend to stay at the nearby Modena or Sheraton
